Terms and Conditions
Wavestreaming is a trading name of Radio.co (UK) Ltd. Registered in England
and Wales: 9272479.
Referred hereinafter as 'Wavestreaming', 'our', 'we' and 'us'; is an internet
service provider. All customers under our service are subject to the terms and
conditions described in this document. Under the terms of this agreement, signing up
and/or using our service(s) in any form therefore declares that you have read,
understand, and agree to the terms and conditions stated below. Wavestreaming
reserves the right to make alterations to this document whenever we deem reasonable.
It is the client's sole responsibility to check this document for updates on a regular
Last Updated: 1st November 2016
Acceptable Use, Copyrights & Restrictions
All material on this site, including but not limited to text,
images, illustrations, code, scripts and audio clips/live audio is protected by
copyrights which are owned and controlled by Wavestreaming. Material from this
website may not be copied, reproduced, republished, uploaded, posted, transmitted, or
distributed in any way, unless we give you the written permission to do so.
Streaming, Content Hosting & Licensing
Wavestreaming does not actively monitor stream contents and all content broadcast
is the sole responsibility of the client.
We do not provide any form of legal cover to individuals or companys who utilize
our services to distribute content with any copyright protection. Under no
circumstances will Wavestreaming be responsible for the behaviour of our clients or
their users when found to be broadcasting protected content. All licensing, copyright
and royalty issues are the sole responsibility of the individual clients and/or their
You may not use our services to distribute adult, racist or any other un-sociable
If contacted by an authority in the event of an illegal situation regarding any of
the above, we will co-operate fully in any investigations they decide to make against
clients found to be breaking the law.
We reserve the right to suspend or terminate any service which is associated with any form of network attack on our servers
Wavestreaming will make every effort possible to ensure security of client's data,
however due to the large volume of media stored, our standard costs do not include
backup of data, please contact us if you would like to arrange this at an extra cost.
All data is stored at client's own risk and we will assume no responsibility for any
loss, damage or corruption of files hosted on our servers.
All live streaming purchased from Wavestreaming is limited in bandwidth by a
bitrate (X kbps). If you choose to stream above the purchased bitrate on a live
server, we reserve the right to terminate your account without warning, refund or
If your account is suspended because of this, we reserve the right to charge a $5
admin fee to have it re-activated.
We will use reasonable efforts to provide the services 24 hours a day, 7 days a week for as long as you have paid for them. Sometimes, however, for a number of reasons, the services may be unavailable to you. You recognize and acknowledge that occasional unavailability of the services will occur. We make no representation or warranty that the services will be uninterrupted.
Reasonable Usage Policy (Applies only to Podcasting, API Services, iPhone, Android, Player
Services and On-demand)
Services provided to clients by Wavestreaming only under our Streaming, Podcasting, On-demand,
Flash Player, Player Suite iOS, Android apps and products which feature API services are sold or
provided on a fair usage basis. Streaming, Podcasting and on demand services are not offered on
a dedicated or unlimited basis unless otherwise specified.
Our free and pro player suite licence is per company. Multiple stations and
players can be added as long as each station or channel is wholly owned by the
client. Under no circumstances may our players be resold or given away to any third
party without prior written permission from Wavestreaming. Clients are limited to
creating upto 15 players (in total) for their station(s).
Services such as our player tools, or embedded API services (now playing etc) that
are provided to clients by Wavestreaming to be embedded on a third party website or
social network are subsitute to a reasonable use policy of 200,000 player hits per
month per user. Although this is not actively monitored, we may from time to time
check to ensure users are not using an unreasonable amount of resources.
We supply these tools with Best Effort support. As all website code differs you are responsible for integrating the embedded tools/services
Server processing and bandwidth resources for these products are shared with other
users of the system and clients are required to understand this. We reserve the right
to monitor, restrict, suspend or bill clients found to be using a disproportionate
level of shared resources on a regular basis. In any such case, we will firstly
contact the user to try and find a solution including, but not limited to attempting
to compress media to reduce resource usage, upgrading to a higher level of service or
restricting download/resource usage.
If a service is found to be utilising excessive server resources which therefore impedes other users services, we may take immediate action to rectify the problem. This may include restarting services or adjusting configuration settings.
None of our products (including SHOUTcast and Cloud DJ) are limited on bandwidth or
data transfer unless otherwise specified and any additional limits such as bitrate
and listener slots are clearly laid out on our product pages.
Mobile App Generic Terms
Each app is reviewed by the in-house development team to ensure it is suitable for the store. Explicit images or text may be filtered or rejected. Please be advised that you're App purchase is for the "development time" completed by Wavestreaming.
Any vanity changes which require redevelopment may be subject to a standard administration fee of $30.
Platform Specific Terms
Legacy iPhone app (2012-2013) has reached 'End of Life' and is no longer supported by Wavestreaming. The legacy iPhone app is designed to work fully with iOS 5.1 - iOS 6.1.4. The App may offer limited functionality on any other version of iOS. No further submissions to the App store can be made for these Apps. If you require any adjustments to your App you will need to upgrade to 'RadioPlayer for iOS' at an additional fee.
RadioPlayer for iOS is subject to a monthly fee from service purchase date and a one time setup fee. Apple Developer account required for any new App purchases which can be obtained from Apple Inc. (http://developer.apple.com/programs/ios). Setup fee non-refundable. App designed to work with iOS 6.1 - 10.0. Now Playing panel limited to SHOUTcast servers only (Icecast servers do not support this feature therefore this panel will be omitted from any Icecast app). Apple review can take up to 7 days. You will receive notification when your App is available to download.
We do not accept any liability for third party applications which violate Apple Developer Terms of Service. For all intents and purposes, and unless otherwise stated in writing by Wavestreaming, all applications developed by us are considered third party applications. Wavestreaming are not responsible for Apps that are removed from the App Store by the Apple review team after they have been initially accepted.
Android App is subject to an annual charge of which includes development-time. It is the client's responsibility to upload the App to either Google Play or Amazon App Store and adhere to their developer terms. Any changes to the App which require redevelopment are subject to the standard Admin fee detailed above. Android Developer account required which may be subject to an additional one time fee. The Android App is optimized for Android 3.2 (Honeycomb) - 4.4 (KitKat) Smartphones with a 16:9 display but will run on tablets (Please note images may become distorted).Any devices running a lower version will not be able to access or install the app.
We do not accept any liability for third party applications which violate Google Play Terms of Service and/or Google Play Developer Program Policies. For all intents and purposes, and unless otherwise stated in writing by Wavestreaming, all applications developed by us are considered third party applications.
Wavestreaming.com can provide dedicated streaming servers. Please contact a sales representative for more information.
All Dedicated servers will be located in Utah USA on a gigabit connection. Dedicated servers may be limited by bandwidth, SHOUTcast streams, Cloud DJ storage or a combination. This will be detailed in communications between yourself and a Wavestreaming.com representative.
Dedicated servers are available for a minimum term of 6 months payable either Monthly, bi-annually or annually. We must receive at least one month's notice in writing via the support desk if you wish to cancel. If sufficient notice is not served, you will be billed for an additional months service.
Dedicated services are subject to all other terms in this document except the reasonable usage policy advised above
Payment, Cancellation, Refunds and Credit
Services are billed on a monthly or yearly subscription basis unless otherwise
specified. All card payments are processed in GBP (£). Payment may vary depending on the current exchange rate. We are not liable to compensate for any additional fees applied to payments by a bank or card issuer (including international transaction fees).
Payment will be collected on a specific billing date either 1 month or 1
year from the initial signup date automatically and will continue until a written
cancellation request is received via the correct method (see below). Failure to pay
for services delivered will result in suspension of service and/or late payment fee's
in accordance with the Late Payment of Commercial Debt Act (1998). If services are left unpaid for an extended period of time we reserve the right to remove the service (including all data) from our servers.
We offer a 24 hour 'cooling off' period for new customers. Refunds are available
for 24 hours after any payment is made by a new customer for a new service, providing
the service(s) provided have not been used. It is the clients responsibility to keep
track of all payments made. Any refunds given will be minus any setup, admin or
processing fee's at our discretion.
You are not liable for any form of refund if you have breached the terms of
service in any way, which includes exceeding the agreed bitrate limit and
broadcasting unsuitable content.
All payments billed to existing clients are non-refundable, clients wishing to
cancel our service should contact us at least 7 days in writing via the client
support area before the next billing date, we are unable to accept cancellation
requests via any other form of communication. We may ask clients for verification
details before cancelling an account and clients are expected to reply promptly with
the requested information. Cancelling a PayPal or Card subscription directly without
notifying us may result in an instant termination of service.
Payments via PayPal Subscription are managed solely on the clients side. If any changes are made to their services which alters the cost it is the clients responsibility to ensure their previous PayPal subscription has been canceled. This also applies to canceled services. Any overpayments to accounts due to a duplicate PayPal subscription will be added automatically to account credit and will accrue until the subscriptions are cancelled. Credit is non refundable.
Credit may be applied to your Wavestreaming account for a number of different reasons including, and not limited to PayPal overpayments, and service availability compensation.
Please note Wavestreaming credit can be applied to any service provided by Wavestreaming.com only. Credit is non-refundable and non-transferrable between accounts. Credit does not expire.
Support and Communications Policy
Customers who require technical support can contact us at any time via the support
ticket desk. This can be accessed via your secure billing area or from within Wavepanel. Attempting to seek support via any other channel or direct email may delay or prevent any response from the support team. We aim to respond to all requests within 24 hours and most tickets are
replied to and often resolved well within this timeframe. However, our standard
products do not include any form of support time response guarantee unless otherwise
specified. Corporate customers who require a dedicated account manager, or guaranteed
response times should contact us to arrange a premium service level agreement. We
regret that we are unable to provide technical support via other lines of
communication such as telephone or live chat to clients on our standard support
agreement. This is enforced due to the nature of our business and to ensure a fair
level of service to the large number of customers who we serve.
Clients are expected to be courteous and professional in their communications to
Wavestreaming. Under no circumstances will we tolerate any kind of verbal, physical,
written or other abuse (including threats of abuse, retribution or ticket desk spamming) of any
Wavestreaming customer, employee, member, or officer will result in immediate account
Wavestreaming agrees to offer support to clients only on topics directly relating
to our services and our technical support team are there to assist clients with any
problems directly relating to the availability or functionality of our service. Our
support service does not cover generic computer or website advice. We always try to
help clients as much as possible, however, it is important for clients to acknowledge
that their hardware/software setup is unique and it is not always possible for our
support technicians to offer 100% resolution of all problems. In these cases we will attempt to offer 'Best Effort' support. Clients are expected to
do their own research and seek training on such matters. We do not offer support for third party services. Clients will need to seek advise from the third party vendor. Any views or opinions presented in any communication from a Wavestreaming staff member are solely those of the author and do not necessarily represent those of the company.
To aid our customer service representatives, it is important for clients to
include a clear outline of account information, system reference numbers and adequate
details of any problems when submitting a request to our support department, with a
detailed description and screenshots where required. Failure to do so will result in a
delayed response and/or resolution times.
Live sales chat is available during standard office hours. This is designed for quick questions and sales queries only. If a client requires support they should use the official methods stated above. Our sales chat operators will not tolerate abuse or profanity. If used we reserve the right to evaluate the status of your services with us (if applicable) which could result in account suspension.
If any provision of this agreement shall be
unlawful, void, or for any reason unenforceable then that provision shall be deemed
severable from this agreement and shall not affect the validity and enforceability of
any remaining provisions. This is the entire agreement between the parties relating
to the matters contained herein. Wavestreaming may at any time revise these Terms and
Conditions by updating this posting. You are bound by any such revisions and should
therefore periodically visit this page to review the then current Terms and
Conditions to which you are bound.
TO THE EXTENT ALLOWED BY APPLICABLE LAW, IN ANY EVENT SHALL WAVESTREAMING OR ITS
SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING WITHOUT LIMITATION, ANY
LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF USE OR DATA, INTERRUPTION OF BUSINESS, OR
FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, EVEN
IF WAVESTREAMING HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND
NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.
IN NO EVENT WILL WAVESTREAMING OR ITS SUPPLIERS BE LIABLE FOR ANY CLAIM AGAINST
LICENSEE BY ANY THIRD PARTY. IN NO EVENT SHALL WAVESTREAMING OR ITS SUPPLIERS BE
LIABLE FOR THE FOLLOWING: (I) ANY REPRESENTATION OR WARRANTY MADE TO ANY THIRD PARTY
BY LICENSEE, ANY DISTRIBUTOR OR THEIR RESPECTIVE AGENTS; (II) FAILURE OF THE PRODUCTS
TO PERFORM; (III) FAILURE OF THE PRODUCTS TO PROVIDE SECURITY;
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