Wavestreaming is a trading name of Radio.co (UK) Ltd. Registered in England and Wales: 9272479.
Referred hereinafter as 'Wavestreaming', 'our', 'we' and 'us'; is an internet service provider. All customers under our service are subject to the terms and conditions described in this document. Under the terms of this agreement, signing up and/or using our service(s) in any form therefore declares that you have read, understand, and agree to the terms and conditions stated below. Wavestreaming reserves the right to make alterations to this document whenever we deem reasonable. It is the client's sole responsibility to check this document for updates on a regular basis.
Last Updated: 1st December 2018
Acceptable Use, Copyrights & Restrictions
All material on this site, including but not limited to text, images, illustrations, code, scripts and audio clips/live audio is protected by copyrights which are owned and controlled by Wavestreaming. Material from this website may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, unless we give you the written permission to do so.
Streaming, Content Hosting & Licensing
Wavestreaming does not actively monitor stream contents and all content broadcast is the sole responsibility of the client.
We do not provide any form of legal cover to individuals or companies who utilize our services to distribute content with any copyright protection. Under no circumstances will Wavestreaming be responsible for the behaviour of our clients or their users when found to be broadcasting protected content. All licensing, copyright and royalty issues are the sole responsibility of the individual clients and/or their production entities.
You may not use our services to distribute adult, racist or any other un-sociable material.
If contacted by an authority in the event of an illegal situation regarding any of the above, we will co-operate fully in any investigations they decide to make against clients found to be breaking the law.
We reserve the right to suspend or terminate any service which is associated with any form of network attack on our servers
Wavestreaming will make every effort possible to ensure security of client's data, however due to the large volume of media stored, our standard costs do not include backup of data, please contact us if you would like to arrange this at an extra cost. All data is stored at client's own risk and we will assume no responsibility for any loss, damage or corruption of files hosted on our servers.
All live streaming purchased from Wavestreaming is limited in bandwidth by a bitrate (X kbps). If you choose to stream above the purchased bitrate on a live server, we reserve the right to terminate your account without warning, refund or explanation.
If your account is suspended because of this, we reserve the right to charge a $5 admin fee to have it re-activated.
We will use reasonable efforts to provide the services 24 hours a day, 7 days a week for as long as you have paid for them. Sometimes, however, for a number of reasons, the services may be unavailable to you. You recognize and acknowledge that occasional unavailability of the services will occur. We make no representation or warranty that the services will be uninterrupted.
Reasonable Usage Policy (Applies only to Podcasting, API Services, iPhone, Android, Player Services and On-demand)
Services provided to clients by Wavestreaming only under our Streaming, Podcasting, On-demand, Flash Player, Player Suite iOS, Android apps and products which feature API services are sold or provided on a fair usage basis. Streaming, Podcasting and on demand services are not offered on a dedicated or unlimited basis unless otherwise specified.
Our free and pro player suite licence is per company. Multiple stations and players can be added as long as each station or channel is wholly owned by the client. Under no circumstances may our players be resold or given away to any third party without prior written permission from Wavestreaming. Clients are limited to creating upto 15 players (in total) for their station(s).
Services such as our player tools, or embedded API services (now playing etc) that are provided to clients by Wavestreaming to be embedded on a third party website or social network are subsitute to a reasonable use policy of 200,000 player hits per month per user. Although this is not actively monitored, we may from time to time check to ensure users are not using an unreasonable amount of resources. We supply these tools with Best Effort support. As all website code differs you are responsible for integrating the embedded tools/services
Server processing and bandwidth resources for these products are shared with other users of the system and clients are required to understand this. We reserve the right to monitor, restrict, suspend or bill clients found to be using a disproportionate level of shared resources on a regular basis. In any such case, we will firstly contact the user to try and find a solution including, but not limited to attempting to compress media to reduce resource usage, upgrading to a higher level of service or restricting download/resource usage.
If a service is found to be utilising excessive server resources which therefore impedes other users services, we may take immediate action to rectify the problem. This may include restarting services or adjusting configuration settings.
None of our products are limited on bandwidth or data transfer unless otherwise specified and any additional limits such as bitrate and listener slots are clearly laid out on our product pages.
Radio.co relay service
This is provided at the discounted rate of $15/m. This allows up to 500GB data transfer per month and is designed to allow you to serve your station over SHOUTcast while migrating any listen links over to the Radio.co platform. If you require additional bandwidth, further charges may apply. Radio.co relay listeners will not count towards your limits on Radio.co nor be included in the statistics on their platform. We reserve the right to discontinue this service at any time. We will provide a minimum of 30 days notice before cancellation
Lifetime services (RadioPlayer Web, Android App)
Definition of “LIFETIME”, Lifetime is defined as the useful life of the service. With regards to Wavestreaming services, this means the period of time that Wavestreaming continues to support the service with updates and the service providing full functionality
Examples of services no longer being considered 'useful'
Android Apps no longer working on supported versions of Android OS
Flash players no longer working on browsers
HTML players no longer working in browsers
Services deemed legacyServices deemed legacy cannot and will not be improved or gain new features. We can only provide limited support for these services once they are deemed legacy.
EOL - End Of Life Services
We will provide at least 60 days notice before any service is discontinued. This will be communicated via Email ([email protected]) and the client area announcements board. Wavestreaming is not liable for any services that have been cancelled after an EOL announcement if the client has not taken action upon receiving any notifications and not backed up any data.
Legacy cloud services carrying a 'Lifetime License' are available for the life of the product. These may be discontinued if they become obsolete (e.g. if they become non compliant with modern browser versions).
Mobile App Terms
Legacy iPhone app, RadioPlayer for iOS, RadioPlayer for Android have reached 'End of Life' and are no longer available or supported by Wavestreaming. No further submissions to the App store can be made for these Apps. All Apps will cease to function by April 2019.
We do not accept any liability for third party applications which violate either Apple App Store or Google Play Terms of Service and/or Apple Developer or Google Play Developer Program Policies. For all intents and purposes, and unless otherwise stated in writing by Wavestreaming, all applications developed by us are considered third party applications.
Transferring iOS Apps
If your iOS app was hosted on the Wavestreaming developer account, you may transfer it to your own account so it can be updated by a third party. To request this, please contact Wavestreaming Support via your account. Wavestreaming App transfers will incur a fee of $20/app from July 9th 2018.
Wavestreaming.com can provide dedicated streaming servers. Please contact a sales representative for more information.
All Dedicated servers will be located in Utah USA on a gigabit connection. Dedicated servers may be limited by bandwidth, SHOUTcast streams, Cloud DJ storage or a combination. This will be detailed in communications between yourself and a Wavestreaming.com representative.
Dedicated servers are available for a minimum term of 6 months payable either Monthly, bi-annually or annually. We must receive at least one month's notice in writing via the support desk if you wish to cancel. If sufficient notice is not served, you will be billed for an additional months service.
Dedicated services are subject to all other terms in this document except the reasonable usage policy advised above
Payment, Cancellation, Refunds and Credit
Services are billed on a monthly or yearly subscription basis unless otherwise specified. All card payments are processed in GBP (£). Payment may vary depending on the current exchange rate. We are not liable to compensate for any additional fees applied to payments by a bank or card issuer (including international transaction fees).
Payment will be collected on a specific billing date either 1 month or 1 year from the initial signup date automatically and will continue until a written cancellation request is received via the correct method (see below). Failure to pay for services delivered will result in suspension of service and/or late payment fee's in accordance with the Late Payment of Commercial Debt Act (1998). If services are left unpaid for an extended period of time we reserve the right to remove the service (including all data) from our servers.
We offer a 24 hour 'cooling off' period for new customers. Refunds are available for 24 hours after any payment is made by a new customer for a new service, providing the service(s) provided have not been used. It is the clients responsibility to keep track of all payments made. Any refunds given will be minus any setup, admin or processing fee's at our discretion.
You are not liable for any form of refund if you have breached the terms of service in any way, which includes exceeding the agreed bitrate limit and broadcasting unsuitable content.
All payments billed to existing clients are non-refundable, clients wishing to cancel our service should contact us at least 7 days in writing via the client support area before the next billing date, we are unable to accept cancellation requests via any other form of communication. We may ask clients for verification details before cancelling an account and clients are expected to reply promptly with the requested information. Cancelling a PayPal or Card subscription directly without notifying us may result in an instant termination of service.
Payments via PayPal Subscription are managed solely on the clients side. If any changes are made to their services which alters the cost it is the clients responsibility to ensure their previous PayPal subscription has been canceled. This also applies to canceled services. Any overpayments to accounts due to a duplicate PayPal subscription will be added automatically to account credit and will accrue until the subscriptions are cancelled. Credit is non refundable.
Credit may be applied to your Wavestreaming account for a number of different reasons including, and not limited to PayPal overpayments, and service availability compensation. Please note Wavestreaming credit can be applied to any service provided by Wavestreaming.com only. Credit is non-refundable and non-transferrable between accounts. Credit does not expire.
Support and Communications Policy
Customers who require technical support can contact us at any time via the support ticket desk. This can be accessed via your secure billing area or from within Wavepanel. Attempting to seek support via any other channel or direct email may delay or prevent any response from the support team. We aim to respond to all requests within 24 hours and most tickets are replied to and often resolved well within this timeframe. However, our standard products do not include any form of support time response guarantee unless otherwise specified. Corporate customers who require a dedicated account manager, or guaranteed response times should contact us to arrange a premium service level agreement. We regret that we are unable to provide technical support via other lines of communication such as telephone or live chat to clients on our standard support agreement. This is enforced due to the nature of our business and to ensure a fair level of service to the large number of customers who we serve.
Clients are expected to be courteous and professional in their communications to Wavestreaming. Under no circumstances will we tolerate any kind of verbal, physical, written or other abuse (including threats of abuse, retribution or ticket desk spamming) of any Wavestreaming customer, employee, member, or officer will result in immediate account termination.
Wavestreaming agrees to offer support to clients only on topics directly relating to our services and our technical support team are there to assist clients with any problems directly relating to the availability or functionality of our service. Our support service does not cover generic computer or website advice. We always try to help clients as much as possible, however, it is important for clients to acknowledge that their hardware/software setup is unique and it is not always possible for our support technicians to offer 100% resolution of all problems. In these cases we will attempt to offer 'Best Effort' support. Clients are expected to do their own research and seek training on such matters. We do not offer support for third party services. Clients will need to seek advise from the third party vendor. Any views or opinions presented in any communication from a Wavestreaming staff member are solely those of the author and do not necessarily represent those of the company.
To aid our customer service representatives, it is important for clients to include a clear outline of account information, system reference numbers and adequate details of any problems when submitting a request to our support department, with a detailed description and screenshots where required. Failure to do so will result in a delayed response and/or resolution times.
Live sales chat is available during standard office hours. This is designed for quick questions and sales queries only. If a client requires support they should use the official methods stated above. Our sales chat operators will not tolerate abuse or profanity. If used we reserve the right to evaluate the status of your services with us (if applicable) which could result in account suspension.
If any provision of this agreement shall be unlawful, void, or for any reason unenforceable then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between the parties relating to the matters contained herein. Wavestreaming may at any time revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current Terms and Conditions to which you are bound.
TO THE EXTENT ALLOWED BY APPLICABLE LAW, IN ANY EVENT SHALL WAVESTREAMING OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING WITHOUT LIMITATION, ANY LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF USE OR DATA, INTERRUPTION OF BUSINESS, OR FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, EVEN IF WAVESTREAMING HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.
IN NO EVENT WILL WAVESTREAMING OR ITS SUPPLIERS BE LIABLE FOR ANY CLAIM AGAINST LICENSEE BY ANY THIRD PARTY. IN NO EVENT SHALL WAVESTREAMING OR ITS SUPPLIERS BE LIABLE FOR THE FOLLOWING: (I) ANY REPRESENTATION OR WARRANTY MADE TO ANY THIRD PARTY BY LICENSEE, ANY DISTRIBUTOR OR THEIR RESPECTIVE AGENTS; (II) FAILURE OF THE PRODUCTS TO PERFORM; (III) FAILURE OF THE PRODUCTS TO PROVIDE SECURITY;